CONTACT
GOVERNMENT CLIENT PROJECT
GovTech · Digital services · Platform design
A citizen-facing digital platform bringing municipal and everyday city services into one integrated experience.
Project Overview
Super City was designed for a municipal government to provide residents with a unified entry point for public and city services. The platform brings fragmented service journeys into a clearer digital experience while supporting coordination between government departments and external service providers.
Role
Product Manager
Company / Client
Changjiang Yuntong · Government Client
Team
Government stakeholders, product designers, engineers and business collaborators
Responsibilities
Stakeholder requirements, service mapping, product architecture, feature planning, backlog and roadmap management, and cross-functional delivery coordination
01 Wireframes
I organised a broad service catalogue into two levels: quick access to frequent tasks, with department-specific flows one level deeper. The wireframes tested whether citizens could start from what they needed to do instead of first knowing which municipal department owned the service.
The login and registration flow distinguishes individual and legal-entity accounts from the outset. Individual users register with verified identity and mobile information, while organisational representatives use a dedicated legal-entity entry, keeping account requirements clear and consistent across the platform.
This end-to-end service flow organises municipal services around common life events. Users can move from homepage discovery to a themed “one-event” package, review eligibility and required tasks, and continue into service guides or applications through personal, enterprise, or department-based pathways.
The public participation module brings consultation, complaints, on-the-go reporting, and direct messages to government leaders into a single citizen-facing hub. Structured forms capture the details needed for follow-up, while privacy, visibility, and response settings give residents control over how each submission is handled.
02 Integrated Service Concept
The concept uses one account and one navigation model across public administration, everyday city services and profile management. Departments keep their own rules and backstage ownership, while citizens see a consistent entry point, task flow and status language.
The homepage shortcut console allows administrators to create and reorder frequently used entry points. Each shortcut can define its label, icon, login requirement, mobile template, and destination—such as a function, external link, or government service—with a live preview for review before release.
The homepage editor manages image modules and common-service entries within the same configuration system. Administrators can upload assets, choose layouts, set access rules, label each item, and link it to services such as transport queries, utility payments, or medical care while checking the result in a mobile preview.
The wider homepage system applies the same publishing logic across banners, “one-event” services, featured topics, bulletins, policy interpretation, bottom navigation, and launch screens. Each module defines layout options, content limits, authentication rules, and destination mapping, creating a consistent framework for ongoing maintenance.
03 User and Role Management
The user directory brings identity, contact, organisation, role, membership level, points, registration time, and account status into one administrative view. Search, import, batch actions, and direct edit controls support efficient management as the platform’s user base grows.
Role management separates personal, enterprise, and government accounts, giving each group its own role definitions and permissions. Administrators can create roles, assign authorisation, set data access, and update or remove roles from a shared control panel.
The service catalogue links departments, “one-event” packages, and individual government matters within one operational workflow. Teams can create or import departments, define personal or enterprise service packages, and maintain supporting information such as cover imagery, eligibility, service details, handling time, location, and contact channels.
The content workspace supports policy information, public updates, featured topics, and other editorial modules. Editors can organise content by category and publishing channel, manage cover images and display order, and control visibility, review status, and release timing from a single workspace.
The civic engagement console helps teams review comments, leader mailbox submissions, and on-the-go reports in one place. Moderators can see the source, content, likes, replies, and current status of each item, then respond, disable, block, or remove content when needed.